FALSE ALARM LLC is committed to providing a clear, reliable, and convenient shipping experience for every customer who places an order through our store. As an independent retailer of Lush products, we carefully prepare orders for shipment and aim to process purchases promptly so that customers can receive their products in a reasonable timeframe. This Shipping Policy explains how orders are handled, how shipping charges are applied, and what customers can expect after completing a purchase.
Free standard shipping is available on qualifying orders with a merchandise total of $20 or more. When the eligible order value reaches the $20 threshold, the standard shipping charge will be waived automatically at checkout. Orders below $20 may be subject to the applicable standard shipping fee displayed during the checkout process. Shipping charges, where applicable, will be shown before an order is submitted so customers can review the total cost before completing their purchase.
Orders are generally processed after payment has been successfully received and the order information has been confirmed. Processing time may vary depending on product availability, order volume, weekends, holidays, promotional periods, or other operational circumstances. We make reasonable efforts to prepare orders as quickly as possible, but processing times are estimates rather than guaranteed delivery commitments.
Once an order has been prepared and transferred to the selected shipping carrier, delivery timing is controlled primarily by the carrier. Estimated transit times can vary depending on the destination, carrier capacity, weather conditions, transportation interruptions, holidays, and other circumstances outside our direct control. Customers should therefore consider any delivery estimate as a general indication rather than a guaranteed arrival date.
Shipping availability may depend on the destination and the type of product included in an order. During checkout, customers are responsible for entering complete and accurate delivery information, including the recipient’s name, street address, apartment or unit information when applicable, city, state, ZIP code, and any other information required for successful delivery. Incorrect, incomplete, or outdated shipping information may result in delivery delays, returned packages, additional shipping charges, or unsuccessful delivery.
If an order is returned to us because the shipping address was entered incorrectly or because the package could not be delivered after reasonable carrier attempts, customers may need to contact us before a replacement shipment can be arranged. Additional shipping costs may apply when a new shipment is required because of an address error or another circumstance attributable to the recipient.
Customers may receive shipment confirmation or tracking information when tracking is available for the selected shipping service. Tracking information may not become active immediately after an order leaves our facility. In some cases, the carrier may require additional time to scan and register the package within its tracking system. Customers should allow reasonable time for tracking updates to appear before contacting customer service about a shipment that has recently been dispatched.
Delivery delays can occasionally occur because of circumstances beyond the reasonable control of FALSE ALARM LLC. These may include severe weather, natural disasters, transportation disruptions, carrier delays, holiday volume, public emergencies, labor interruptions, incorrect address information, or other logistical issues. We will make reasonable efforts to assist customers when such situations occur, but we cannot guarantee delivery dates that depend on third-party transportation services.
If tracking information indicates that a package has been delivered but the customer cannot locate it, customers should first check the delivery area around the property, mailbox, reception area, building management office, or other locations where carriers commonly leave packages. Customers may also wish to contact the carrier directly using the tracking information provided. If the package remains missing, customers can contact our support team so that we can review the available order and shipment information and determine what assistance may be appropriate.
Orders may be shipped in separate packages when products are processed or fulfilled at different times. If an order contains multiple items and only part of the shipment has arrived, customers should review the available tracking information before assuming that the remaining products are missing. Separate tracking information may be provided when multiple shipments are used.
The $20 free shipping threshold applies to the qualifying merchandise value of an order and does not necessarily include taxes, previously applied shipping charges, or other fees. If discounts, promotions, returns, cancellations, or other adjustments reduce the qualifying merchandise total below the applicable threshold, shipping eligibility may be affected where permitted by the circumstances of the order.
We encourage customers to inspect packages when they arrive. If an order appears damaged during transportation, customers should retain the packaging and contact us as soon as reasonably possible with information about the condition of the shipment. Photographs of significant damage may be helpful when reviewing a shipping concern or communicating with the carrier.
We aim to maintain accurate product availability information, but circumstances can occasionally require additional processing time. If an item becomes temporarily unavailable after an order is submitted, we may need additional time to fulfill the order or contact the customer regarding available options. Our customer service team will make reasonable efforts to communicate material fulfillment issues when they arise.
FALSE ALARM LLC operates independently as a retailer and is responsible for the retail processing and customer service associated with orders placed through our store. We are not the manufacturer or corporate operator of the brands whose products we offer. Shipping procedures, product availability, and fulfillment arrangements may therefore vary according to the products purchased and the circumstances of a particular order.
Independent Retailer of Authentic fairlife Products
We are an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by fairlife.
For questions concerning shipping, delivery, tracking, order processing, or other fulfillment matters, customers may contact FALSE ALARM LLC at lushretailer@gmail.com or 1-800-648-5415. Written correspondence may be sent to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. We appreciate the opportunity to assist customers and will make reasonable efforts to provide helpful information regarding their orders and delivery experience.